TechOps SAAS Engineer (Middle+)

We’re looking for a proactive TechOps SAAS specialist who enjoys solving complex issues and uses AI as a daily tool. The role is fully remote, preferably located in a GMT+5 to GMT+8 timezone, and requires strong English communication skills. As a TechOps SAAS Engineer you will be the first line of support for our FinTech product, handling customer technical issues end‑to‑end via helpdesk and Slack, conducting root cause analysis with Grafana and Datadog, building monitoring dashboards and proactive alerts, and writing Python scripts for automation and bulk operations. You will also actively use AI tools such as Claude, Cursor, and ChatGPT to accelerate troubleshooting and improve support workflows. The ideal candidate has 2+ years of experience in TechOps or Technical Support, daily experience with large language models and prompt engineering, hands‑on experience with Grafana and Datadog, solid Python scripting skills, and a solid understanding of distributed systems. Excellent English (C1+) is required. The position offers a fully remote work format, a flexible schedule, and a collaborative team environment focused on cutting‑edge AI and FinTech solutions.